Get The Power of Unified Communications
Your customers expect you to be there whenever they need you. Twilio is the best way for businesses to make sure their customers have a consistently great experience. With Twilio, you can send and receive text messages, make and receive phone calls, and have your voice and messages transcribed.
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Twilio Messaging API
Send and receive messages at scale. Be everywhere your customers are. Messages can be sent and received from people in over 180 countries without having to use VPS or additional software.
Twilio Voice API
Use an engaging voice experience that you can quickly scale and modify. Add features like Interactive Voice Response (IVR), speech recognition and recording transcriptions to create a telephony system that you and your customers will appreciate.
Twilio Video API
Video API lets you build the video application of your dreams. Start with a blank page and then create bespoke videos using APIs and SDKs that work across all major browsers and devices ensuring everyone can see your masterpiece wherever they are.
Reach customers where they already are
Smartphones are literally everywhere. The average American adult spends almost 2.5 hours a day on their smartphones. So people are communicating more than ever before.
But what do you do when you need to communicate with customers about sensitive issues? How do you let them know there’s a delay in their order? How do you let them know if the delivery has an issue?
BitCot is here to help! We offer an easy solution to help you build a communications hub in your business that will power your live chat, voice calls, text messages, push notifications and more.
Build a WhatsApp Business Bot for Your Business
WhatsApp Business API is a new set of APIs that allows businesses to customize their presence on WhatsApp, reaching customers directly through chat. With the launch of WhatsApp Business API and the Twilio Flex-based Notify service, we can help you build customer support bots, delivery notifications, and more over WhatsApp.
Develop Customer Relationships Securely
Scaling any business threatens to expose you to a wide variety of issues, and many businesses face this every single day. Twilio’s Account security APIs help you protect what you’ve worked so hard to build with your customers. If you’re looking for secure software that helps you forge an honest, two-way relationship with your customers while protecting them from all sorts of threats, then Twilio’s APIs are just what the doctor ordered!
Build a Contact Center Tailored to Your Business
We help you build a cloud contact center solution platform that removes the need for any complex on-premise software. Contact centers report a cost savings of 34% over traditional tools due to its 100% cloud environment. Additionally, this solution offers an effective way to streamline business processes, boost efficiency, and create personalized experiences for customers.
For example, you can now put relevant information at your agents’ fingertips so your customers get highly personalized interactions – even if they reach your company via any number of communication channels – all managed on a single platform!
Custom Solutions Built By Us
The application’s dashboard is very easy to use. We’ve kept it simple, clean, and uncluttered. It comes with features that you need. Employees can keep track of every order’s status from a single screen.
The bot internally communicates with a node application that in turn talks to a react-based web portal set up in the warehouse to display the orders as soon as the customer arrives.
This interface helps the warehouse staff to process the order and serve it to the customer at the specified parking slot. This portal also calculates the waiting time of the customer to determine the efficiency of the delivery process.
